FAQs
About Our Products
A: Lane Woods specializes in a diverse range of jewelry, including rings, earrings, bracelets, and necklaces. Our pieces are crafted to suit various occasions such as proposals, engagements, weddings, anniversaries, and more.
A: Our jewelry showcases a captivating array of gemstones, including moissanite, emerald, opal, ruby, and sapphire. Each gemstone is carefully selected to add a touch of elegance and individuality to our designs.
A: Absolutely! Our jewelry is designed to complement a wide range of occasions, from intimate proposals and grand engagements to weddings, anniversary celebrations, and attending important events. Lane Woods pieces are crafted to make every moment unforgettable.
A: We understand the importance of authenticity. All our moissanite gemstones come with a GRA (Gemological Research of America) certificate, assuring you of their genuine nature. We are committed to providing you with high-quality, authentic jewelry that you can cherish.
A: GRA stands for Gemological Research of America, an internationally recognized gemological laboratory. The GRA certificate accompanying our moissanite confirms its authenticity, quality, and characteristics, providing you with confidence and peace of mind.
Ordering Online
A: Yes, Lane Woods proudly supports online ordering, providing you with a convenient and secure platform to browse and purchase our exquisite jewelry.
A: Absolutely! We accept online orders for international shipping, bringing Lane Woods jewelry to customers worldwide. However, there are some regions that, due to specific reasons, may not be reachable. Please check our shipping information for more details.
A: To ensure secure delivery, please verify that your shipping address is accurate and valid before completing your purchase. We recommend double-checking your address during the checkout process to prevent any delivery issues.
A: When making a purchase, please provide the correct and complete shipping address. Additionally, make sure to enter a valid email address, as we will send the order confirmation and important updates to the provided email.
A: Yes, you can request changes under special circumstances. If you need to modify product information or change the shipping address after purchase, please contact our after-sales service staff by sending an email to [email protected].
Shipping & Delivery
A: Shipping time refers to the duration it takes for your package to be shipped once the product is made and packed. This does not include the production time of the item.
A: You can choose between standard shipping and expedited shipping. Standard shipping usually takes 7-12 business days, while expedited shipping typically takes 5-7 business days for delivery.
A: If you choose standard shipping, the shipping cost is free. For expedited shipping, there is a $25 fee. However, if your order payment amount exceeds $260, we provide complimentary expedited shipping.
A: During the checkout process, you will have the option to choose between standard and expedited shipping. Select your preferred shipping method before completing your order.
A: In the event of untimely delivery due to weather, road conditions, or other force majeure reasons, please contact our after-sales service staff by email. We are committed to assisting you and addressing any concerns you may have.
Payment
A: We offer a variety of convenient payment options to cater to your preferences. You can choose from multiple payment methods, including PayPal Express, PayPal Credit, and all major Credit/Debit Cards. This flexibility ensures a seamless and secure checkout experience tailored to your needs.
A: Once you’ve successfully completed your order, you will promptly receive an order confirmation email. This email serves as a receipt and verification that your order has been received and is being processed. Please check your email inbox, including the spam or junk folder, to ensure you receive this confirmation.
A: Absolutely! Stay informed about your order’s progress by visiting the “Track My Order” section on our website. Enter the required information, and you’ll have access to real-time updates on the status and location of your shipment. This feature ensures transparency and allows you to monitor your purchase every step of the way.
Return & Refund
A: If you’re not completely satisfied with your purchase, you have the flexibility to return or exchange unused items. Please contact us within 30 days of the delivery date to initiate the return or exchange process.
A: To initiate a return or exchange, please email our after-sales service team to obtain a return authorization. They will provide you with detailed instructions, including specific steps to follow and important notes to ensure a smooth process.
A: Yes, we stand behind the quality of our products. We offer a one-year warranty, and if you encounter any quality problems within one year of purchase, please contact our after-sales service staff. They will work with you to address the issue and find a satisfactory solution.
A: For any returns, exchanges, or warranty-related queries, please reach out to our after-sales service staff by email. You can contact them at [email protected]. Be sure to include relevant details, such as your order number and a description of the issue, to expedite the process.
A: While our one-year warranty covers quality issues within the first year of purchase, we still want to assist you. If you experience any issues after the warranty period, please contact our after-sales service staff. They will do their best to provide guidance and support.
Care & Maintenance
A: To prolong the life of your gold-plated jewelry, avoid exposure to moisture, perfumes, lotions, and harsh chemicals. Store it in a dry place, and refrain from wearing it during activities that may cause excessive wear.
A: Yes, for customers concerned about color loss, we offer customized 14K-18K gold rings that are designed not to lose their color. These rings provide a durable and long-lasting alternative to traditional gold-plated options.
A: To prevent color loss, avoid exposing your gold-plated jewelry to harsh conditions. Clean it gently with a soft cloth, and store it in a cool, dry place. Remove your jewelry before engaging in activities such as swimming, showering, or using beauty products.
A: If you have sensitive skin, consider opting for our customized 14K-18K gold rings, which are less likely to cause irritation. Additionally, choose hypoallergenic options or those labeled as nickel-free.
A: If you encounter any issues with your gold-plated jewelry, including color loss, please reach out to our after-sales service for assistance. We are committed to ensuring your satisfaction and will work to resolve any concerns.
