FAQs
About Lane Woods
Since Lane Woods was founded in 2016, we have been committed to providing a safe and convenient online platform to buy fine jewelry. We understand that buying jewelry online for the first time can be uncertain, so we focus on providing clear, accurate information and full support during your shopping process to help you feel confident in your choice.
Each of our pieces is made of high-quality materials, undergoes rigorous quality inspections, and comes with detailed descriptions and high-resolution images to give you a full understanding of the product. In addition, we provide after-sales support and warranty to ensure that you can get professional help after your purchase.
Lane Woods has earned the trust of customers around the world and has a lot of positive reviews to support us. Our international shipping service ensures that your jewelry is delivered safely, no matter where you are. Choose Lane Woods, you can experience an easy, transparent and reliable online jewelry shopping experience at your own pace.
At Lane Woods, we prioritize convenience and a stress-free shopping experience. We are always available to you with expert support via live chat and email. Our jewelry experts do not take commissions, ensuring that every recommendation is focused on finding you the perfect piece of jewelry.
Our fine jewelry selection is unparalleled – we have hundreds of options for you to choose from. Each engagement ring and fine jewelry piece is made by skilled artisans to ensure quality and beauty.
We also offer a 30-day return and exchange policy and a best price guarantee, so you can shop with confidence knowing you are getting the best value. Lane Woods jewelry is our pursuit and persistence of beauty, and we hope that they will accompany you through every important moment.
Place an Order
Shopping with us is easy! Browse our beautiful collections, select your desired item, choose your size and any customization options, add it to your cart, and head to checkout. Follow the prompts to enter your shipping and payment information and confirm your order to complete your purchase. Don’t forget to use coupons at checkout for added savings!
Creating an account makes your shopping experience smoother and lets you track your orders easily, but you can also check out as a guest without registering.
In some cases, we can assist with order modifications. If you need to change product details or the shipping address after placing an order, please contact our customer service team at [email protected] as soon as possible. We’ll do our best to accommodate your request, but please note that changes may not be possible once your order has entered the shipping process.
Shipping & Delivery
Enjoy free shipping on all orders! We ship via DHL, typically delivering within 3-5 days. If DHL cannot deliver to your location, we’ll use standard shipping, with delivery times of approximately 7-12 business days.
Absolutely! Once your order ships, we’ll send a confirmation email with tracking details. You’ll be able to follow your order every step of the way, ensuring peace of mind from our door to yours. You can also click Track Order to view your order status.
Shipping is free—always! No matter where you are, we’ll ship your chosen jewelry to you at no extra cost, whether it’s within the US or internationally.
Don’t worry—just shoot an email to our customer service team at [email protected]. If there’s a little bump in our production schedule (we do our best to prevent that), we’ll let you know right away and work out a personalized solution. Second, if it’s a shipping issue, we’ll jump on it, figure out what’s going on, and get things solved ASAP. At Lane Woods Jewelry, we’re not just about delivering stunning jewelry—we’re about delivering peace of mind. We’ve got your back, every step of the way.
For added security, we ship only to residential addresses. We’re unable to deliver to PO boxes, parcel lockers, APO, or FPO addresses. To further ensure your package’s safety, a signature is required upon delivery.
Payment & Checkout
We offer a range of secure and flexible payment options to suit your needs. You can choose from all major credit and debit cards, PayPal, Google pay, Apple Pay and Afterpay, ensuring a smooth checkout experience tailored just for you.
After completing your order, you’ll immediately receive an order confirmation email with all your order details. This email serves as your receipt and confirms that your order is being processed. Be sure to check your inbox, including spam or junk folders, to make sure you don’t miss it!
Apply your discount codes during checkout to instantly reduce your total. Have questions about discount codes or current promotions? Feel free to reach out—we’re here to help you save!
Absolutely! Choose Afterpay at checkout to enjoy flexible, interest-free installment payments.
Of course! Simply contact [email protected], and we’ll assist with updating your payment method as soon as possible.
Returns & Exchanges
If you’re not fully satisfied with your purchase, you have the flexibility to return or exchange items within 30 days of delivery. Simply contact us within this time to start the process. Learn more about our Return & Refund policy.
To start a return or exchange, email our customer support team to request a return authorization. They’ll guide you through each step with clear instructions to ensure a smooth and hassle-free experience.
Absolutely! We stand by the quality of our jewelry with a lifetime warranty to guarantee its quality, please check the Warranty Policy for specific warranty coverage. If you encounter any quality issues covered by the policy after your purchase, please contact [email protected] and we will work with you to resolve the issue in a timely manner.
For any return, exchange, or warranty questions, our after-sales team is ready to help. Just email them at [email protected], and include your order number and a brief description of the issue to expedite your request.
Once we’ve received and inspected your returned item, refunds are typically processed within 14 business days. You’ll receive your refund as soon as we confirm the item is in good condition.
Care & Maintenance
To prolong the life of your gold-plated jewelry, avoid exposure to moisture, perfumes, lotions, and harsh chemicals. Store it in a dry place, and refrain from wearing it during activities that may cause excessive wear.
Yes, for customers concerned about color loss, we offer solid 14K-18K gold items that are designed not to lose their color. These rings provide a durable and long-lasting alternative to traditional gold-plated options.
To prevent color loss, avoid exposing your gold-plated jewelry to harsh conditions. Clean it gently with a soft cloth, and store it in a cool, dry place. Remove your jewelry before engaging in activities such as swimming, showering, or using beauty products.
Worried about allergies or sensitive skin? Discover the perfect solution with our bespoke rings crafted from premium 14K-18K gold, designed specifically with your comfort in mind. Assurance guaranteed: all our jewelry adhere to the stringent California Proposition 65 standards, ensuring they’re gentle on your skin. Made predominantly of sterling silver and K gold, you can wear them with confidence and safe.
If you encounter any issues with your gold-plated jewelry, including color loss, please reach out to our after-sales service for assistance. We are committed to ensuring your satisfaction and will work to resolve any concerns.
